Awareness about Consumer Rights in Old Age on E-Shopping In Jabalpur City

Asian Resonance(P: ISSN No. 0976-8602 RNI No.UPENG/2012/42622 VOL.-8, ISSUE-1, January 2019 E: ISSN No. 2349-9443)

Abstract




 Saumya Mishra 

Research Scholar, Deptt. of Resource Management, Govt. M. H. College of Home Science and Science for Women (Autonomous), Jabalpur (M.P.) India

We all are CONSUMERS and we should have to know our RIGHTS especially when we are purchasing online because today is a Era of Digital Empowerment. The Current Research was conducted to understand the AWARENESS OF CONSUMER RIGHTS in Old Age Person whose intension is to Purchase Goods through online shopping websites. A Survey of 100 Old Age Person of Jabalpur City (M.P.) was conducted through Questionnaire method. The Result Indicates that the Old Age Person did not know much about their rights for purchasing.They know very well how to purchase online But they don’t know how to beware of fraud and what to do after cheating by E- shopping. They also don’t have full information about Consumer Protection Act (1986), even they did not know about their five basic consumer rights. They used to do transaction for online buying for Goods and Services, But they did not know if any deceit committed to them, then how to overcome with these cheating in proper manner. It has also observe that the fraud has been committed with Some Old Person but they did not know that where to approach for justice. Overall, Awareness of Consumer Rights is Approximately Zero in Old age Person in Jabalpur city. So we prepared a Pamphlet about Consumer Rights and on beware of fraud from E- Shopping in Right manner and gave them after analysis of Questionnaire, which will improve their knowledge about Consumer Rights and they will beware of fraud in future.

for full paper please visit below link :

http://www.socialresearchfoundation.com/upoadreserchpapers/1/255/1907120501251st%20saumya%20mishra.pdf


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