Impact of Competency-Gap on Employee-Turnover in Hotel Industry of Punjab and Chandigarh Tri-City

Periodic Research (P: ISSN No. 2231-0045 RNI No. UPBIL/2012/55438 VOL.-7, ISSUE-4, May-2019 E: ISSN No. 2349-9435)

 Abstract



 Gurdial Singh Sidhu 

Research Scholar, Dept. of Hotel Management & Tourism, Pacific Academy of Higher Education & Research, Pacific University, Udaipur, Rajasthan, India

Khushboo Sharma

 Associate Professor, School of Management Studies, Sangam University, Bhilwara, Rajasthan, India

An employee lacking the required competencies that are resources to meet demands of a job, cannot perform up to the mark and is more likely to experience job-dissatisfaction, job-stress, low morale and at last opting to quit the organization or the sector at all. The findings of the study confirm competency-gap as a significant antecedent of employee-turnover in the area of specific & core-specific skills in case of the hotel industry. However overall competency-gap is not the significant antecedent of the same. The data was collected through a questionnaire consisting of multiple choice questions planned on the basis of a five point Likert scale. The questions were related to generic knowledge, specific & core-specific knowledge, generic skills and specific & corespecific skills and demographic information. The statistical analysis was carried out using 'Z' test for single large sample. 

for full paper please visit below link http://socialresearchfoundation.com/upoadreserchpapers/2/275/2008310459381st%20gurdial%20singh%20sidhu.pdf

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